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GRI Content Index

This report has been prepared in accordance with the GRI Standards: Core Option. The GRI Disclosures are presented below with either linkage to the reported section(s) or direct answer.

General Disclosures
GRI 102:
General Standard Disclosures 2016		 Cross-reference SEHK ESG
Guide
Reference		 Global Goal(s) Page
Organizational Profile
102-1 Name of the organization Company Profile 10
102-2 Activities, brands, products, and services Company Profile;
There are no brands, products, and services that are banned in any markets. 		10 - 15
102-3 Location of headquarters Company Profile 10
102-4 Location of operations Report Scope and Approach
- Reporting Scope and Reporting Period		 04
102-5 Ownership and legal form Corporate Governance
- Governance and Organization 		17
102-6 Markets served Company Profile 10
102-7 Scale of the organization Report Scope and Approach
- Reporting Scope and Reporting Period;
Company Profile 		04, 10
102-8 Information on employees and other workers CSR Indicators
- Social;
Our business activities are mainly performed by our employees with limited assistance from external vendors (e.g. solutions development, logistics arrangement, survey);
There is no significant variations in the numbers reported in Disclosures 102-8-a, 102-8-b, and 102-8-c. 		KPI B1.1 44
102-9 Supply chain Kind
- Managing Green Supply Chains;
All our suppliers (including multi-function devices, printers, paper, solutions, etc) are engaged. 		KPI B5.2 33 - 34
102-10 Significant changes to the organization and its supply chain There is no significant change during the reporting period regarding size, structure, ownership or organization's supply chain. N/A
102-11 Precautionary principle or approach Corporate Governance
- Risk Management and Legal Compliance 		17 - 20
102-12 External initiatives No such initiatives are subscribed or endorsed by Fuji Xerox (Hong Kong). N/A
102-13 Membership of associations
  • American Chamber of Commerce in HK
  • American Club
  • Business Environment Council
  • Century 21 Club
  • Hong Kong General Chamber of Commerce
  • Hong Kong Golf Club
  • Hong Kong Management Association
  • Institute of Print Media Professional
  • Macau American Chamber of Commerce
  • Japanese Chamber of Commerce
  • Jiji Press Ltd Japan HK Branch
  • The Aberdeen Marina Club
  • The Chinese Manufacturers' Association of Hong Kong
  • The Clearwater Bay Golf & Country Club
  • The Community Chest of Hong Kong's Greening for the Chest Organizing Committee
  • The Green Earth Limited
  • The Hong Kong Japanese Club
  • The Hong Kong Printers Association
  • World Trade Centre Club Hong Kong
N/A
Strategy
102-14 Statement from senior decision-maker Top Commitment 01 - 03
Ethics and Integrity
102-16 Values, principles, standards, and norms of behavior Company Profile 10 - 15
Governance
102-18 Governance structure Corporate Governance
- Governance and Organization 		17
Stakeholder Engagement
102-40 List of stakeholder groups Our defined stakeholders include our customers, employees, suppliers, global environment, local communities and shareholders/investors. N/A
102-41 Collective bargaining agreements While none of our employees are covered by collective bargaining agreements, our "Managing Director's Mailbox” serves as a direct channel offering formal opportunities for two-way communications between senior management and regular employees. N/A
102-42 Identifying and selecting stakeholders The identification and selection of stakeholder is based on the value chain approach of Fuji Xerox trademarked 360o of SustainabilityTM developed and reported since 2010. N/A
102-43 Approach to stakeholder engagement Report Scope and Approach;
All the identified stakeholder types have been included in the materiality assessment in compiling this report. 		04 - 09
102-44 Key topics and concerns raised Report Scope and Approach 04 - 09
Reporting Practice
102-45 Entities included in the consolidated financial statements Top Commitment;
Report Scope and Approach 		01 - 03,
04 - 09
102-46 Defining report content and topic boundaries Report Scope and Approach
- Reporting Scope and Reporting Period
- Reporting Principles 		04 - 05
102-47 List of material topics Report Scope and Approach
- Material Aspects and Stakeholder Engagement 		05 - 07
102-48 Restatements of information For the Environmental indicator - Item 12 Other Indirect CO2 Emissions (Tonnes CO2-e) in CSR Indicators, we included CO2 emissions resulting from paper consumption, paper recycling and water consumption from FY2015 and onwards. N/A
102-49 Changes in reporting There is no significant change from previous reporting periods in the scope and boundary. N/A
102-50 Reporting period Report Scope and Approach
- Reporting Scope and Reporting Period		 04
102-51 Date of most recent report Report Scope and Approach
- Reporting Objectives;
The latest sustainability report was published in November 2017 covering the data period of FY2016.		 04
102-52 Reporting cycle Report Scope and Approach
- Reporting Objectives;
The sustainability report is prepared annually. 		04
102-53 Contact point for questions regarding the report Email: csr@hkg.fujixerox.com; Feedback Form N/A
102-54 Claims of reporting in accordance with the GRI Standards GRI Content Index 45
102-55 GRI content index GRI Content Index 45 - 50
102-56 External assurance Report Scope and Approach
- External Assurance;
Verification		 05, 51
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Topic Specific Disclosures
Material Topics Cross-reference SEHK ESG
Guide
Reference		 Global Goal(s) Page
Indirect Economic Impacts
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach;
Strong 		04 - 09,
21 - 28
GRI 203: Indirect Economic Impacts
2016 		203-2 Significant indirect economic impacts

With organizing investment programs, some of partners are indeed our customers and our business relationship has been deepened through working together. Take Caritas Hong Kong as an example, we have worked with them for several programs since 2009. Alone in 2017, we sponsored the “Brighter World” Fund-raising Concert and Sharing with Nick Vujicic organized by the Metropolitan Youth Orchestra of Hong Kong (MYO). The event offered students with autism or physical disabilities with trainings and opportunities to be performing on stage. Another example is supporting Children’s Heart Foundation (CHF)’s annual charity event “Lucky Money Wishes 2018”. In this event, we not only sponsored the design and printing of the red packets and the event promotional materials, but also set up donation boxes at our offices to raise funds for the children with heart diseases.

Whereas for workforce engagement, we seek to cultivate a number of community-minded characteristics in our employees, including influencing their friends and families to give back to society, develop charitable hearts and learn to respect different cultures. We generally observed that the participated staff show higher employee satisfaction and more engaged with the company. The change can be easily spotted out among winners from Fuji Xerox (Hong Kong) Community Award. In addition, it is easier for our HR colleagues to recruit new talents from good CSR imaged organization.

N/A
Anti-corruption
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach;
Interesting 		B7,
KPI B7.2 		04 - 09,
36 - 42
GRI 205: Anti-corruption
2016 		205-3 Confirmed incidents of corruption and actions taken CSR Indicators
- Social 		B7,
KPI B7.1 		44
Materials
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3) 		Report Scope and Approach;
Kind 		A3,
KPI A3.1 		04 - 09,
29 - 35
GRI 301: Materials
2016 		301-2 Recycled input materials used We provide FSC recycled 100% paper (i.e. Green Wrap Recycled) and paper made from 100% post-consumer waste (i.e. Recycled Supreme+). N/A
Energy
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Top Commitment;
Report Scope and Approach;
Kind 		A2,
KPI A2.3 		01 - 03,
04 - 09,
29 - 35
GRI 302: Energy
2016 		302-1 Energy consumption within the organization CSR Indicators
- Environmental 		KPI A2.1 43
Emissions
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Top Commitment;
Report Scope and Approach;
Strong;
Kind 		A1,
KPI A1.5 		01 - 03,
04 - 09,
21 - 28,
29 - 35
GRI 305: Emissions
2016 		305-1 Direct (Scope 1) GHG* emissions CSR Indicators
- Environmental 		As CO2 is the main Greenhouse Gas emission in Fuji Xerox (Hong Kong), CH4, N2O, HFCs and PFCs are excluded in the GHG emissions calculation. KPI A1.1, KPI A1.2 43
305-2 Energy indirect (Scope 2) GHG* emissions CSR Indicators
- Environmental 		KPI A1.1, KPI A1.2 43
305-3 Other indirect (Scope 3) GHG* emissions CSR Indicators
- Environmental 		KPI A1.1, KPI A1.2 43
305-5 Reduction of GHG* emissions Top Commitment;
CSR Indicators
- Environmental 		KPI A1.5 01 - 03,
43
Effluents and Waste
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3) 		Report Scope and Approach;
Kind 		A1,
KPI A1.6 		04 - 09,
29 - 35
GRI 306: Effluents
and Waste
2016 		306-2 Waste by type and disposal method CSR Indicators
- Environmental 		KPI A1.3, KPI A1.4 43
306-3 Significant spills CSR Indicators
- Environmental 		KPI A3.1 43
Environmental Compliance
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3) 		Report Scope and Approach;
Corporate Governance;
Kind 		04 - 09,
16 - 20,
29 - 35
GRI 307: Environmental Compliance
2016 		307-1 Non-compliance with environmental laws and regulations CSR Indicators
- Environmental 		A1 43
Supplier Environmental Assessment
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach;
Kind 		B5,
KPI B5.2 		04 - 09,
29 - 35
GRI 308: Supplier Environmental Assessment
2016 		308-1 New suppliers that were screened using environmental criteria We included environmental criteria in all supplier preferred vendors’ assessments. KPI B5.2 N/A
Employment
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Interesting 36 - 42
GRI 401: Employment
2016 		401-1 New employee hires and employee turnover CSR Indicators
- Social 		KPI B1.2 44
401-3 Parental leave CSR Indicators
- Social 		44
Occupational Health and Safety
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3) 		Report Scope and Approach;
Corporate Governance;
Interesting 		B2,
KPI B2.3 		04 - 09,
16 - 20,
36 - 42
GRI 403: Occupational Health and
Safety 2018 		403-9 Work-related injuries CSR Indicators
- Social 		KPI B2.1 44
Training and Education
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach; Interesting 04 - 09,
36 - 42
GRI 404: Training
and Education 2016 		404-1 Average hours of training per year per employee CSR Indicators
- Social 		KPI B3.2 44
Marketing and Labeling
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach;
Kind 		04 - 09,
29 - 35
GRI 417: Marketing and Labeling 2016 417-2 Incidents of non- compliance concerning product and service information and labeling There is no incident of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. B6 N/A
Customer Privacy
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3) 		Report Scope and Approach;
Corporate Governance;
Kind 		B6,
KPI B6.5 		04 - 09,
16 - 20,
29 - 35
GRI 418: Customer
Privacy 2016 		418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data No complaints regarding breaches of customer privacy and losses of customer data were recorded in FY2017. B6,
KPI B6.2 		N/A
Socio-economic Compliance
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach;
Corporate Governance 		04 - 09,
16 - 20
GRI 419: Socio-economic Compliance 2016 419-1 Non-compliance with laws and regulations in the social and economic area No fines and/or non-monetary sanctions for non-compliance with laws and regulations were recorded in FY2017. B1, B2, B4, B6, B7 N/A
Customer Satisfaction
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach;
Strong 		04 - 09,
21 - 28
N/A N/A Percentage of service recovery in 4 hours Strong
- Creating Values based on Customer Satisfaction 		27 - 28
Percentage of availability of 7x24 iSupport Service Strong
- Creating Values based on Customer Satisfaction 		27 - 28
Percentage of fulfillment of backup center for handling customer urgent request Strong
- Creating Values based on Customer Satisfaction 		27 - 28
Total Satisfaction Guarantee pledge Strong
- Creating Values based on Customer Satisfaction 		27 - 28
Business Continuity
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach;
Corporate Governance 		04 - 09,
16 - 20
Environmental Education
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach 04 - 09
N/A N/A Number of Green Tour organized Report Scope and Approach 04 - 09
Employee Satisfaction
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3) 		Report Scope and Approach;
Interesting 		04 - 09,
36 - 42
N/A N/A Employee Engagement Survey Participation Rate Interesting
- Employee Satisfaction 		39
Information Security
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach;
Corporate Governance 		04 - 09,
16 - 20
Volunteering
GRI 103: Management Approach 2016
(103-1, 103-2, 103-3)		 Report Scope and Approach;
Interesting 		B8 04 - 09,
36 - 42
N/A N/A Number of Volunteering Hours Contributed CSR Indicators
- Social		 44

* The main Greenhouse Gas (GHG) emitted by Fuji Xerox (Hong Kong) is carbon dioxide (CO2). In this context, "Greenhouse Gas" refers to CO2.

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