Glossary
| 3C | Creativity, Champion and Caring |
| 3R+V | Reliability, Responsiveness, Relationship and Value |
| 5S | Seiri, Seiton, Seiso, Seiketsu and Shitsuke |
| AEO | Authorized Economic Operator |
| AI | Artificial Intelligence |
| AWMS | ApeosWare Management Suite |
| BEC | Business Environment Council |
| CAGR | Compounded Annual Growth Rate |
| CHF | Children's Heart Foundation |
| CMYK | Cyan, Magenta, Yellow and Key Black |
| CO2 | Carbon Dioxide |
| CoC | Chain of Custody |
| CSR | Corporate Social Responsibility |
| EIECI | Enterprise Innovative Efficiency Capability Index |
| EMS | Environmental Management System |
| EnMS | Energy Management System |
| ESG | Environmental, Social and Governance |
| FSCTM | Forest Stewardship Council® |
| FY | Fiscal Year |
| GHG | Greenhouse Gas |
| GRI | Global Reporting Initiative |
| HKQAA | Hong Kong Quality Assurance Agency |
| HKSAR | Hong Kong Special Administrative Region |
| HR | Human Resources |
| HRM | Human Resources Management |
| iESG | Intelligent Environmental, Social and Governance |
| ICT | Information and Communications Technology |
| IoT | Internet of Things |
| ISO | International Organization for Standardization |
| J-SOX | Japanese Sarbanes Oxley |
| KMIRC | Knowledge Management and Innovation Research Centre |
| MFDs | Multi-function Devices |
| MTR | Mass Transit Railway |
| NGOs | Non-governmental Organizations |
| PDCA | Plan-Do-Check-Act |
| PRS | Producer Responsible Scheme |
| R&D | Research and Development |
| RPA | Robotic Process Automation |
| SCOPE | Strategy, Customer-centric, Office Environment, Process and Empowered Employee |
| SDGs | Sustainable Development Goals |
| SEHK | The Stock Exchange of Hong Kong Limited |
| SMC | Senior Management Committee |
| SMEs | Small and Medium-sized Enterprises |
| SVP | Sustainable Value Plan |
| UNGC | United Nations Global Compact |
| WEEE | Waste Electrical and Electronic Equipment |